SHIPPING

SHIPPING INFORMATION:

1 - TURN AROUND

All orders are shipped within 48 hours Monday - Friday between 8am - 5pm

2- DOMESTIC CARRIERS

Vantom uses AusPost Parcel regular or express delivery for all domestic purchases. Regular Parcel Post service is cost-effective and reliable, delivering parcels in 2 or more business days. Extra Cover, Signature on Delivery and Email Track Advice are available for an additional fee

3 - DOMESTIC SHIPPING RATES

The rates AusPost charges for shipping is based on parcel weight and your location, however, Vantom only charges a $8.50 flat rate for all Australian purchases under $50. Before the final checkout page you will be shown what the cost of shipping will be (if applicable). FREE regular shipping applies to all purchases over $50 in Australia only

4 - INTERNATIONAL SHIPPING

Vantom now ships Internationally. Normally the rates AusPost charges for shipping is based on parcel weight and your location, however, Vantom only charges a flat rate of $25.00 AUD for international purchases under $200. Once your shipping address is entered into the checkout page, you will be shown the cost of shipping (if applicable). FREE shipping applies to all purchases over $200 for all international purchases

5 - INTERNATIONAL CUSTOMS & DUTY CHARGES 

Some orders may be subject to local charges. Customs or import duties and associated fees maybe charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Vantom has no control over these charges and cannot predict what they may be. Vantom will not be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Vantom will not be held responsible for any loss of funds as a result of this occurrence.

Vantom does not mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we do not do this

6 - ORDER TRACKING

AusPost Regular Parcel service provides tracking information. We provide our customers the AusPost order tracking code

7 - BACK ORDERS

When a back order item becomes available we will ship the balance of your order at no additional cost

8 - PICK UP

Vantom offers pick up for our loyal customers in the Gold Coast and Brisbane regions. Please contact us for pick up details